Training courses
17 courses, tailored to each team
Training is a valuable investment made by successful companies.
Training courses
1Techniques of Portuguese expressionLanguage and writing32H
This course aims to improve the rules of the language in both writing and speaking. It also builds skills in textual analysis and comprehension, as well as techniques for producing text. It covers Module 1, “How the language works”, and Module 2, “Writing texts”.
2Writing official documentsLanguage and writing16H
Writing well in a professional setting makes internal communication easier, and also communication with partners, clients and other outside parties, finding the right balance between formal and approachable. It is important to know the rules for writing documents — official letters, circulars, minutes, reports and e-mails — and to standardise and make writing more consistent in professional and institutional settings.
3Refreshing the rules of PortugueseLanguage and writing20H
An intensive course to refresh the rules of Portuguese that have long been forgotten, adapted to professional writing. It works on the use of the Portuguese language in the workplace, reviewing the basics of how the language works while clearing up those “existential doubts” that come up every day when we speak or write. It covers Module 1, “Grammar – the rules”, and Module 2, “Portuguese in practice”.
4Business communication in PortugueseCommunication and speaking20H
In Portuguese, business communication must be clear, objective and assertive, to avoid noise and misunderstandings. Messages should suit the target audience, using accessible language adapted to the context in which they will be received. It is a powerful tool for strengthening relationships with the company's various audiences, ensuring transparency, trust and effectiveness in organisational relationships.
5Time management, planning and work organisationSecretarial and administration14H
Reflect on why time management matters today, and learn some tips and strategies that will help you balance the many responsibilities and challenges of your daily life. Learn to manage your time effectively and organise your tasks, increasing your productivity.
6Business etiquette, ethics, protocol and public relationsProtocol and customer service16H
The course covers knowing and applying the rules of business etiquette and protocol and telling the two notions apart, taking in concepts of ethics, customs and tradition, as well as hierarchy, forms of address and behaviour at social, public and professional occasions. It is often said that protocol is made up of 20% rules, 50% good manners and 30% common sense!
7Writing for the press office – journalistic and creative writingLanguage and writing16H
What are the rules and basic principles of writing a text for the press? How do you work the information you have so that it becomes interesting and “newsworthy”? What, after all, is a news story, and what must this kind of text not lack? What language should be used on an institutional website or in a newsletter? In this intensive course, the golden rules to keep in mind when writing a text for the media, or publishing an institutional article, are analysed in a very practical way.
8Presentation techniques / how to speak in publicCommunication and speaking14H
This course focuses on the behavioural side of “How to speak in public”. It was designed to train excellent communicators through the most advanced scientific techniques and methods. It covers Module 1, “Interpersonal communication”, and Module 2, “Speaking in public”.
9Administrative techniques and practiceSecretarial and administration14H
Administrative techniques and practice are essential to keep an organisation running well and to make work and effective communication easier. The course aims to give trainees the technical and administrative knowledge to carry out their duties with quality and efficiency.
10Public relations and business protocolProtocol and customer service14H
This course aims to refine behaviour to project an assertive professional image and to understand the importance of protocol as a communication tool, fostering internal and external relationships and making communication easier between the company and its various audiences.
11The power of assertive communication – improving working relationshipsCommunication and speaking14H
Assertive communication is a powerful tool that can transform the way we relate to each other at work. Being able to express our ideas, opinions and feelings clearly, honestly and respectfully can significantly improve working relationships, fostering a climate of trust and cooperation.
12Excellent customer and public serviceProtocol and customer service14H
Guidelines covering areas such as knowing how to behave, how to present yourself and how to conduct yourself in the many different situations professional life demands will help participants handle delicate situations and difficult audiences, strengthening their relationship skills and empathy, as well as the most effective forms of personal and telephone communication.
13Telephone service and the company's imageProtocol and customer service10H
“You never get a second chance to make a first impression.” Knowing the techniques of both face-to-face and telephone service, and how communication affects customers' relationships and motivation, are assets that guarantee professionals the excellence of their service and their customers' satisfaction.
14Practice in the workplace – on-the-job trainingSecretarial and administration35H
A training activity carried out at the workplace and adapted to the reality of the working environment. It allows knowledge and practices to be acquired immediately, in real work situations.
15Executive secretarial skills for senior managementSecretarial and administration25H
To compete in today's market, secretarial professionals must see themselves as innovative and creative leaders, entrepreneurs who take on the obstacles of the working day — professionals with communication skills, a proactive manner, organisational ability, discretion, commitment, ethics and responsibility, able to operate in a market in constant transformation.
16Drafting technical opinions and reportsLanguage and writing25H
Drafting a technical opinion is a complex task that requires specific knowledge, must rest on reliable foundations and be written with the aim of clarifying, interpreting and explaining certain facts. Trainees will acquire the knowledge to draft a technical opinion expertly.
17General secretarial skills – document managementSecretarial and administration14H
Companies today need professionals with a multifunctional profile, able to carry out administrative duties effectively, manage diaries, organise documents, manage information and organise events.
Shall we work together?
Tell us how many people you want to train and in which area. We will prepare a proposal built around your team.